Returns

 We are happy to offer a refund or exchange for any product purchased from www.pureborn.com within 15 days of purchase. Please ensure the product is returned in its original condition, unused, and in its original packaging.

PureBorn’s online refund policy applies to our delivering countries. If the requested refund is approved, the refund amount will be debited into the customers account or alternatively, the repeat order will be processed again.

To request a refund, please contact info@pureborn.com with your purchase receipt and contact information. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

What form of refund can I get?

Once the product has been evaluated and it is eligible for return, we will issue a refund via the same payment method that was used to purchase. Refunds to credit card or PayPal usually takes 7-10 working days from when we have received and evaluated the product.

What if I receive a faulty item?

If you have a concern about your product or think it might have a defect, is damaged or has missing parts, please contact info@pureborn.com with pictures and videos of the item showing the fault or damaged part and we will evaluate your feedback.

How long does it take for the whole return and exchange process to be completed?

We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product.

Refunds to credit card or PayPal usually takes 7-10 working days from when we have received and evaluated the product.